Customer Service

Customer service outsourcing That can boost cast exponentially in India

Customer service has the ability to change the course of your business with positive CSAT and great engagement. Strategizing and implementing a customer service campaign can boost your customer retention, while attracting new buyers. It has the ability to transform your business goals to fulfil the adage from the 80/20 Pareto Principle; 80% of sales come from 20% of the (loyal) customers.

Customer service outsourcing from the industry-leading BPO proves that excellent satisfaction ratings and innovative ways of gathering positive referrals can enhance your brand reputation with maximum customer satisfaction. .

What Makes Firstvoice is the Best Customer Support Outsourcing Company?

Being a leading outbound and inbound call center service outsourcing provider, we value your customers’ trust in your brand and implement strategies to enhance your reputation and market reach. Our strategies are fast, and cost-effective, and empowered by technology and smart toolsets.

Our present clientele loves our services; and we have all the reasons for you to consider us for your customer support outsourcing. With us, you get:

Multilingual customer service with capabilities in many languages
Over years of experience in the BPO sector
Global presence in multiple locations across many countries

We can handle your customer service outsourcing via multiple channels, including

Voice process
Live chats
Email support
Social media

It’s time to give your business a boost of positive customer satisfaction with the expert services from Firstvoice. Get in touch with us to know more about our offerings and how we can tailor them to suit your business!

Industries we serve

Our Best Service Combination

Escalation Handling

Our customer management framework ensures that the issues and concerns are addressed and troubleshot with minimum AHT.

Revenue Management

Our services are designed to ensure your business has a lucrative ROI, meets deadlines, and achieves its financial goals.

Customer Loyalty Management

From managing customer databases to categorizing potential customers for various benefits, customer service outsourcing can effectively keep track of all consumer activities across touchpoints.

Customer Retention

We identify and resolve customer grievances with our timely quality assessment to keep the base happy and reduce losing them.

After-sales Customer Service

Our after-sales call center services ensure the customer gets the value for their product/service, and the business acquires the valuable insights that can help them cater to their needs better.

Complaint Management

We take customer escalations seriously and scrutinize them thoroughly to bridge potential communication gaps.

Frequently ask questions

We serve 250+ businesses across multiple domains

In the dynamic environment of an ever-changing business scenario, everyone here looks for a quick response. Achieving business goals are just a part, but customer satisfaction still tops the list.

What's the difference between inbound and outbound calls?

An inbound call comes from a customer trying to get some customer support services. An outbound call is where a customer support agent calls an individual for potential lead generation, sales, or others.

Is there any difference between a shared and dedicated contact center environment?

The shared contact center is responsible for handling specific operational tasks for your organization, such as customer service, sales, answering service, etc. On the other hand, a dedicated contact center takes care of your entire customer service outsourcing need and can deliver better overall results.

Services

Call us

+91 70 0353 4845