INFORMATION TECHNOLOGY CUSTOMER SUPPORT SERVICES

IT OUTSOURCING SERVICES
WITH HUMAN CONNECT

IT businesses operate within a highly competitive and dynamic global market structure. To excel here, a business must focus on delivering an exceptional customer experience (CX) at every touchpoint. A BPO service provider with a cost-effective service model can help them achieve this.

We have 30+ years of experience in the customer service business. This, combined with our expert resources, smart infrastructure, and innovative technology, makes us the ideal outsourcing partner for your IT business.

As a reputed IT helpdesk services, our approach keeps each customer interaction in focus and customizes the CX model according to your unique challenges. We also have multichannel and multilingual capabilities that can accommodate a wide range of consumers within a unified framework.

Along with the technical and operational prowess of a IT outsourcing services, we have a team of certified engineers that ensures prompt resolution of every query. These efforts result in improved customer satisfaction, reduction in attrition rate, and higher ROI.

Industries we serve

Our Best Service Combination

Technical Support

We offer L0, L1, L2, and L3 IT helpdesk services to IT services companies where we resolve simple to complex tech issues your customers face.

Customer Support

We offer IT outsourcing services to your customers via voice, chat, email, and text in over 40 languages, improving the overall CX.

Complaint Handling

We offer complaint handling services where customers can lodge their complaints, and we help them find a prompt resolution.

IT Answering Services

We answer various customer queries regarding your services through the preferred communication channels of your customers as a part of our IT outsourcing services.

Frequently ask questions

We serve 250+ businesses across multiple domains

In the dynamic environment of an ever-changing business scenario, everyone here looks for a quick response. Achieving business goals are just a part, but customer satisfaction still tops the list.

What should I look for when outsourcing IT services?

When you are outsourcing IT services, there are tons of factors to look for like quality of the service, technology, and resources, ability to meet deadlines, IT helpdesk services, IT customer support, clearly written SLAs, and relevant industry experience.

How are customers handled in IT services outsourcing?

IT outsourcing services are offered by IT professionals and certified experts in a call center. When customers enquire about IT related - services or need assistance with IT troubleshooting, the experts provide consistent and prompt support.

How much does outsourcing IT service cost?

IT outsourcing services costs can vary widely, depending on the complexity of the service. Some IT service providers also charge a flat monthly fee. The price varies from service to service, hiring type like dedicated or share. Different companies charge differently for IT services outsourcing.

Services