HEALTHCARE AND MEDICAL BPO SERVICES

ENSURE BETTER PATIENT CARE MANAGEMENT & DELIVER
BETTER EXPERIENCES WITH OUR US BASED HEALTHCARE & MEDICAL BPO SOLUTIONS

Industry-Leading HIPAA- Compliant Medical & Healthcare BPO Services in the United States

As a reputed HIPAA-compliant healthcare BPO company with 8+ years of experience, we understand the extreme demands in the current landscape. This understanding has enabled us to develop customer experience (CX) models that can help you ensure highly effective patient lifecycle management by offering your customers timely and appropriate information and guidance and earning their loyalty.

With our exceptional healthcare customer support experience, you will be able to boost customer engagement & improve CX with advanced technology in the USA, the UK, and other major global destinations. Make the most of our flexible customer service models to achieve measurable results, irrespective of your business size. We guarantee safe and confidential customer communication, maintaining data privacy as per the current industry standards. Beyond Borders Communication’s medical BPO services offer you an opportunity to make the most of Medical Customer Support services within a legalized framework.

Transform Your Customer Support with Our AI-Powered Healthcare BPO Services

We utilize AI-based systems and other technological innovations to deliver prompt responses and improve customer handling efficiencies and other Healthcare Outsourcing Services. In addition, we use Speech-to-Text and Natural Language Processing (NLP) to analyze customer interactions and behavior, determining customer expectations and demands based on VOC identification. These data-driven insights also help us design appropriate training programs to equip our healthcare customer support representatives with the necessary tools to deliver premium Patient care management.

Our AI-powered healthcare call center outsourcing solutions will help you automate & streamline core & non-core functions, improve operational efficiencies, mitigate customer engagement risks, and simplify data management processes. Your healthcare business will have easy access to precise, efficient, and effective interventions using clinical analytics and decision-making techniques. With our healthcare BPO, you will enjoy numerous healthcare outsourcing services, including:

  • Access to real-time analytics & data
  • Preservation of time, money & other valuable resources
  • Assistance in research
  • Reduction in the workload for core staff
  • Decrease in costs of treatment & medicines

As a result, Beyond Borders Communication’s medical BPO services will help you ensure superior customer engagements across multiple communication channels. In addition, our contact center solutions are available in more than 40 international and regional languages, enabling you to deliver consistent services to your global customers.

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Industries we serve

Our Best Service Combination


01
Appointment Management

Our healthcare business process outsourcing for Hospital Services schedules the patients’ appointments and also gives them a reminder prior to the designated time.

02
Patient Communication

Our medical BPO agents are capable of guiding both suspected and confirmed patients according to defined guidelines to ensure effective and on-time treatments.

03
Insurance Verification

Our Healthcare Customer Services will verify and validate all insurance information to ensure extensive verification of all patient insurance documentation.

04
Patient Surveys

To understand the impact of the service delivery, we have a predefined framework of post-care patient outreach. It helps us gather actionable feedback and improve our Healthcare Customer Services for better results.

05
Claim Processing

As a leading customer support company for the Healthcare industry, our professional executives have a proven track record of error-free insurance claim processing, from claim setup and verification to auditing and final settlement.

06
Awareness Campaigns

We are capable of conducting mass awareness campaigns, monitoring progress in real-time, and analyzing its overall impact on your customer base.

07
Billing and Settling of Invoices

Our sophisticated technology and modern infrastructure formulate invoices and bills, allowing you to receive payments using encryption-secured payment gateways in a few clicks

08
Lead Generation

We have a dedicated team of market professionals to generate high-quality leads via direct marketing, co-reg, digital campaigns, and Customer Engagement Services.

Frequently ask questions

We serve 250+ businesses across multiple domains

In the dynamic environment of an ever-changing business scenario, everyone here looks for a quick response. Achieving business goals are just a part, but customer satisfaction still tops the list.

Yes, our HIPAA-compliant BPO Services for healthcare will definitely affect your patient, but positively. We will reduce wait time for patients and provide 24/7 support for inquiries through dedicated emergency helpline support. In addition, we will help patients with physician referral service and appointment booking, prescription filing support, and other services to improve the overall patient experience.

A healthcare BPO services provider should have an in-depth knowledge of your healthcare domain to serve at its best. Therefore, rigorous training and industry-specific learning programs are regularly conducted to make our agents familiar with your healthcare business.

Outsourcing medical BPO services involves investments that yield greater ROI. By outsourcing your non-core medical services and customer support necessities, you will be able to reduce your overhead and administrative expenses and patient dissatisfaction while also building a positive brand image.

Beyond Borders Communication

We are bringing brands closer to their customers for the past years, with innovative technology and the power of human connect through myriad BPO services.

beyondborderscommpvt.ltd@gmail.com

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