TELECOM BPO &
CALL CENTER SERVICES
OUTSOURCING

ENHANCE CUSTOMER
EXPERIENCE WITH
TELECOMMUNICATION
CALL CENTER OUTSOURCING

The telecom industry has seen exponential growth with the deployment of next-gen connectivity solutions. To sustain this growth, businesses need to constantly reevaluate their customer experience (CX) deliveries and innovate new solutions to retain the existing base and reduce the attrition rate.

Why Do You Need Telecom Customer Service Outsourcing in US, Canada & Other Global Locations

Good customer support is a prerequisite for success for the telecom industry. It adds credibility to your brand’s reputation. Outsourcing your customer support to Beyond Borders Communication Services will add a lot of advantage to your business operations, like: –

  • Boosting your customer loyalty
  • Opening cross-selling & up-selling opportunities
  • Enhancing your brand reputation
  • Prompting ‘word-of-mouth’ publicity

Why Choose Beyond Borders Communication for Customer Support Outsourcing for Telecom Industry

We, at Beyond Borders Communication, are a reliable telecommunication call center outsourcing partner and can help you overcome the challenges of customer communications. Our three-decade-long telecom BPO experience has guided us in creating cost-effective CX solutions powered by a team of trained resources.

We are present in 27 locations across 14 countries, making us the number one choice for on-shore, near-shore, and off-shore call center outsourcing, irrespective of your target location. Plus, we can provide support in many languages, ensuring that the communication is at par with customer expectations and cultural demands.

We also have a comprehensive portfolio of services in the industry. Apart from customer service outsourcing for the telecom sector, we also offer:

  • Customer acquisition
  • Third-party verification
  • Operational support
  • Sales and contract administration
  • Order provisioning and management

So, if you are looking to outsource telecom customer service operations, feel free to get in touch with us to know more about our offerings. We are here to assist your business reach new heights.

Contact Us

Industries we serve

Our Best Service Combination


01
Customer Acquisition

We simplify the customer acquisition process and make them seamless with our expertise in support functions.

New customer acquisition
Service inquiries
Subscription & Service Plans Support
Pricing and contract preparation
Lead generation
Order Validation

02
Sales & Contracts Administration

Boost and maintain your sales with our superior and effective CX and database support.

Outbound sales
Sales analytics
Cross-selling and up-selling
Sales order taking
Contract modification & management
Warranty Extension & management

03
Operations

Maintain optimum operational efficacy with our analytical tools and skilled workforce.

Customer Service
Email Management Services
Server Support Services
Web Chat Services
Post-sales support
Query Resolution
Technical support
Logging and monitoring service requests
Churn reduction
Usage analytics
Payments & Collection
Detailed reporting and analysis

04
Order Provisioning & Order Management

Our order management system is designed for hassle-free monitoring and tracking of a product/service from origin to destination.

Delivery process creation for new product and services
Order provisioning
Technical validation and support
Order Tracking
Cancellation requests tracking
Multi-Vendor Tracking
Order Management
Billing support
Data Management

Frequently ask questions

We serve 250+ businesses across multiple domains

In the dynamic environment of an ever-changing business scenario, everyone here looks for a quick response. Achieving business goals are just a part, but customer satisfaction still tops the list.

You can evaluate contact centers or telecom BPO partners by checking out factors like global reach, size of the call center, future expansion plans, recognition and accreditations, relevant experience, learning, and development programs, pricing, and client testimonials.

There are performance tracking metrics and KPIs for quality control and productivity assessment in telecommunication call center outsourcing. You won't lose control of quality if you access the KPI reports and analytics and verify them from time to time.

Telecom management handles how people connect and do business on a global basis. Consistent and timely communication is the lifeblood of a business. It determines brand reputation, productivity, and overall success. This is why so many businesses outsource their telecom management to a telecommunication call center outsourcing provider.

Existing customers can enjoy superior services and support when you outsource your telecom management. Telecommunication call center outsourcing providers understand customer expectations, deliver Omnichannel solutions, bring spontaneity in scripts, leverage Big Data and Analytics and customize engagement for better outcomes.

Beyond Borders Communication

We are bringing brands closer to their customers for the past years, with innovative technology and the power of human connect through myriad BPO services.

beyondborderscommpvt.ltd@gmail.com

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